Cart: 0 item 0
On Arrival for babies:

When your ordered fowl arrive offer them warm water (nothing in it for the first 12 hours) and hardboiled egg yolk for the first meal….don’t let them overdrink…keep moving them away from the water. They will be slightly dehydrated and very thirsty BUT if they fill up on too much water too fast it fills the stomach, crushing the lungs and they won’t be able to breathe. You want to flush the kidneys with just clean fresh water…once they are fully hydrated (12 hours later) you can add vitamins/minerals/electrolytes to the water if you choose too. They could be disoriented from 2 days in a moving box with nothing to focus on. Disoriented and tired chicks can fall asleep under a heat lamp and die in their sleep from getting too hot, because they are too tired to wake up and move away from the light. If using a heat light, shine it into a corner of brooder this way they can escape the light if too hot. Ducklings – make sure they can’t get into the water they can drown, don’t have the skills to swim or bathe.

Ship and Fill Dates:

We fill all orders on a first come first serve basis, in the order of received payment. Typically orders for chicks and other fowl babies can take 2-8 weeks, sometimes longer depending on the number of pending orders or of times during lower egg volume and in peak season. 1-5 weeks on hatching eggs, and fully feathered birds 8 weeks or more. Fully feathered birds need first to be incubated then grown, this is a process. We try to be as flexible as possible if you have special requests, we can bump orders back if you want chicks or eggs after a certain date but cannot bump orders ahead of others already in order. Chicks will hatch and ship every week throughout the year (excluding December-February). Due to Covid-19 issues with the Postal Service this might not always be the case.
Shipping to Canada: Due to postal regulations, hatchlings cannot be shipped via the postal service into Canada. Our Canadian customers have their birds shipped to a stateside post office for pick up. Let us know in comments that you are from

Due to Covid-19 all orders are taking 1-3 days longer than expected. This is an issue for live fowl. We are very concerned and have had some heartbreaks. Until things are back to normal effective 4/25 any live fowl that is shipped we will not guarantee any of the chicks. We strongly recommend you pay for overnight or 1 day shipping.

Canada and during checkout input that post office address and zip code.

Cancellations:

If you choose to cancel your order in process we will issue you a credit to be used on a future purchase. We DO NOT do money back refunds. If you need to cancel your order, please email us the reason for your cancellation and your order number. If you cancel your order 2 weeks before shipment or we have already started your order process a restocking fee of 30% will occur.  We work really hard to take care of all our birds and this takes lots of labor and love. Our farm is our livelihood.  In the event that Sugar Feather Farm cannot fill an order, we reserve the right to cancel an order, and a full refund will then be issued with explanation.

Hatching Eggs:

Shipping for hatching eggs are shipped for up to 2 dozen eggs, USPS Priority Mail 1-3 days. We ship hatching eggs most days of the week (not Friday, Sat, Sun) as we want our eggs to leave as soon as possible to get to you fresh!  Due to Covid-19 things are taking longer with us and USPS. We package our eggs securely to prevent breakage. Our birds are healthy and produce nice strong eggs that ship extremely well. We test fertility here at our farm via incubation, but because of conditions beyond our control (Including USPS handling, fluctuation of temperatures, your incubation practices, etc…) we cannot guarantee development or hatch rates after the eggs have left our farm. A fertilized egg can’t show development for various reasons including those listed above, and once the egg has been incubated you cannot tell by cracking it that it was an unfertilized egg. Please only purchase hatching eggs from us if you understand our hatching eggs policy! Shipping eggs is always a risk. We recommend purchasing live babies from us if you want a guaranteed number of live fowl.

Babies:

There is a 6 chick minimum or combination of baby fowl for shipping (no minimum for local pick up),  2-20 day old are shipped via USPS Priority Express and delivered to your post office, normally 12 to 48 hours after they leave us. All babies are sold straight run unless otherwise noted. We ship babies early in the week, and please be prepared to pick up babies promptly from the post office when they arrive.  We do a minimum for the safety of the babies, less and they are not warm enough and issues can arise. If you want less we can accommodate but you will need to pay overnight shipping. We don’t recommend any longer. We guarantee live arrival of your babies (not including extras sent). We do not guarantee any that are left at the post office waiting for pick up for more than 3 hours.

UPDATE 4/25/2020 Due to Covid-19 all orders are taking 1-3 days longer than expected. This is an issue for live fowl. We are very concerned and have had some heartbreaks. Until things are back to normal effective 4/25 any live fowl that is shipped we will not guarantee any of the chicks. We strongly recommend you pay for overnight or 1 day shipping. We will happily send you new chicks but you will need to pay for them and the shipping, we just can’t afford to cover the cost. Sorry for any inconvenience this may cause.

Insurance and Guarantee:

Ducklings and goslings ship very well and normally arrive in good condition. However, because we have no control over the treatment they receive once they leave us, all shipments and fowl are insured for loss, damage, or shortage occurring en route. If any issues occur during transit please make your insurance claim though the USPS. If any chicks arrive with complications not incurred by the post office, promptly send us pictures of the chicks and the box/label with explanation to our email ([email protected]) with your order number in the subject line. We will review and if determined our errors, a credit or possible refund will be issued. Extras sent not included. No refunds/credit will be given for the shipping charge, if sending out any replacements, you will need to pay shipping fee.

UPDATE 4/25/2020 Due to Covid-19 all orders are taking 1-3 days longer than expected. This is an issue for live fowl. We are very concerned and have had some heartbreaks. Until things are back to normal effective 4/25 any live fowl that is shipped we will not guarantee any of the chicks. We strongly recommend you pay for overnight or 1 day shipping. We will happily send you new chicks but you will need to pay for them and the shipping, we just can’t afford to cover the cost. Sorry for any inconvenience this may cause.

Deposit Policy:

Sugar Feather Farm offers a deposit service where you can put down a deposit of 50% of the purchase price on a fowl or product that is out of stock or back ordered to reserve that item when it becomes available. Sugar Feather Farm will keep in close contact on status and time frame for product to be in stock. We typically have a limited stock supply because we are a small operation not a hatchery and stock is dependent on several circumstances that can be out of our control. We are unable to control any unforeseen issues with the birds, weather or seasonal changes. If the bird is not producing or something happens – sickness or death, we can raise a new fowl for you depending on the current hen breeding schedule. Our popular breeds tend to sell out fast. If we can’t accommodate due to any reason on our end a credit will be issued and in very special circumstances a refund. Generally there are NO refunds on deposits.
Orders are filled in the order they are paid, not placed.

Waiting List: (without deposit)

On the product page of the item there is a section where you can sign up for notifications on our stock status of that particular breed(s) you are interested in. This a great option for stock notification when you are ready to order. We also offer a newsletter, Facebook Page and Instagram account where we regularly post updates!

QuadPay Customer Agreement

You can read it right here

Farm Pickups and Visits

We require appointments for all fowl pickups. Please don’t just show up, we might not be able to accommodate you. For Biosecurity there will be no visitors allowed on the farm premises where the birds are fenced or breeding. We have signage indicating this and fencing, please don’t go past this area. It is for the birds and your safety. However you are welcome to look around at all the birds prior to selection, it is quite a site to see! Selecting farm pickup at checkout is free of charge. DUE TO COVID-19 our pickups are a lot stricter, please see our blog article on this.

Ayam Cemani

Our Ayam Cemani breeding stock were selected from many Ayam Cemani chickens for their exceptionally black features. However, not all Ayam Cemani offspring grow up to be solid black, even with solid black looking parents. We cannot guarantee the distribution of black pigment in the offspring you receive as each chick will turn out different. We are constantly working on our breeding program.

Payments:

We take all forms of payment including: Checks, PayPal, Credit Card and Cash for in person pickups and Money Orders. We also include several deposit and payment plan options.