We fill all orders on a first come first serve basis, in the order of received payment. Typically orders for chicks and other fowl babies can take 2-8 weeks, sometimes longer depending on the number of pending orders or of times during lower egg volume and in peak season. 1-5 weeks on hatching eggs, and fully feathered birds 3 months or more. Fully feathered birds need first to be incubated, hatched (that’s a month) then grown, this is a process. We try to be as flexible as possible if you have special requests, we can bump orders back if you want chicks or eggs after a certain date but cannot bump orders ahead of others already in order. Chicks will hatch and ship every week throughout the year (excluding November-February). Due to Covid-19 issues with the Postal Service this might not always be the case.
Shipping to Canada: Due to postal regulations, hatchlings cannot be shipped via the postal service into Canada. Our Canadian customers have their birds shipped to a stateside post office for pick up. Let us know in comments that you are from Canada so we can assist!
Due to Covid-19 all orders are taking 1-3 days longer than expected. This is an issue for live fowl. We are very concerned and have had some heartbreaks. Until things are back to normal effective 4/25 any live fowl that is shipped we will not guarantee any of the chicks. We strongly recommend you pay for overnight or 1 day shipping.
If you choose to cancel your order in process we will issue you a credit to be used on a future purchase. We DO NOT do money back refunds. If you need to cancel your order, please email us the reason for your cancellation and your order number. We can take certain situations on a case-by-case basis. If you cancel your order and it is in the very beginning stages of the process, we will charge a 30% restocking fee. We work really hard to take care of all our birds and this takes lots of labor and love. Our farm is our livelihood. In the event that Sugar Feather Farm cannot fill an order, we reserve the right to cancel an order, and a full refund will then be issued with explanation.
Shipping for hatching eggs are shipped for up to 2 dozen eggs, USPS Priority Mail 1-3 days. We ship hatching eggs generally on Monday or Tuesday, never at the end of the week,as we want our eggs to leave as soon as possible to get to you fresh! Due to Covid-19 things are taking longer with us and USPS. We package our eggs securely to prevent breakage, but rough handling during shipping and some may still break. Our birds are healthy and produce nice strong eggs that ship extremely well. We test fertility here at our farm, but because of conditions beyond our control (Including USPS handling, fluctuation of temperatures, your incubation practices, etc…) we cannot guarantee development or hatch rates after the eggs have left our farm. A fertilized egg can’t show development for various reasons including those listed above, and once the egg has been incubated you cannot tell by cracking it that it was an unfertilized egg. Please only purchase hatching eggs from us if you understand our hatching eggs policy! Shipping eggs is always a risk. We recommend purchasing live babies from us if you want a guaranteed number of live fowl. Any eggs that are damaged during shipment are non refundable.
There is generally a 6 chick minimum or combination of baby fowl for shipping (no minimum for local pick up), 2-20 day old are shipped via USPS Priority Express and delivered to your post office, normally 12 to 48 hours after they leave us. We highly recommend adding insurance to the shipping amount to cover the shipment if any losses or late arrival. All babies are sold straight run unless otherwise noted. We ship babies early in the week, and please be prepared to pick up babies promptly from the post office when they arrive. We do a minimum for the safety of the babies, less and they are not warm enough and issues can arise. If you want less we can accommodate but you will need to understand the risks associated with that. When shipping we do our best to equip the babies with all they need – food, a gel that is like water for them, heat packs if needed and a nice floor pad. This is all included in the shipping price. We guarantee live arrival of your babies (not including extras sent) with purchased insurance only, and only if late or damaged box. We do not guarantee any that are left at the post office waiting for pick up for more than 3 hours.
UPDATE 4/25/2020 Due to Covid-19 all orders are taking 1-3 days longer than expected. This is an issue for live fowl. We are very concerned and have had some heartbreaks. Until things are back to normal effective 4/25 any live fowl that is shipped we will not guarantee any of the chicks. We strongly recommend you pay for overnight or 1 day shipping AND insurance. We will happily send you new chicks but you will need to pay for them and the shipping, we just can’t afford to cover the cost. Sorry for any inconvenience this may cause.
Ducklings and goslings ship very well and normally arrive in good condition. However, because we have no control over the treatment they receive once they leave us, all shipments and fowl are insured for loss, damage, or shortage occurring en route this is a basic insurance up to $100. If your order is over $100 additional insurance purchased is highly recommended! If any issues occur during transit please make your insurance claim though the USPS. We suggest opening that box right there in front of the postal worker and if an issue have them make a claim right there! If any chicks arrive with complications not incurred by the post office, promptly send us pictures of the chicks and the box/label with explanation to our email (email@example.com) with your order number in the subject line. We will review and if determined our errors, a credit or possible refund will be issued. Extra babies sent not included. No refunds/credit will be given for the shipping charge, if sending out any replacements, you will need to pay shipping fee.
UPDATE 4/25/2020 Due to Covid-19 all orders are taking 1-3 days longer than expected. This is an issue for live fowl. We are very concerned and have had some heartbreaks. Until things are back to normal effective 4/25 any live fowl that is shipped we will not guarantee any of the chicks. We strongly recommend you pay for overnight or 1 day shipping. We will happily send you new chicks but you will need to pay for them and the shipping, we just can’t afford to cover the cost. Sorry for any inconvenience this may cause.
Sugar Feather Farm offers a deposit service where you can put down a deposit of 50% of the purchase price on a fowl or product that is out of stock or back ordered to reserve that item when it becomes available. We also offer Quadpay where you can make payment plans for free. Sugar Feather Farm will keep in close contact on status and time frame for product to be in stock. We typically have a limited stock supply because we are a small operation not a hatchery and stock is dependent on several circumstances that can be out of our control. We are unable to control any unforeseen issues with the birds, weather or seasonal changes. If the bird is not producing or something happens – sickness or death, we can raise a new fowl for you depending on the current hen breeding schedule. Our popular breeds tend to sell out fast. If we can’t accommodate due to any reason on our end a credit will be issued and in very special circumstances a refund. Generally there are NO refunds on deposits.
Orders are filled in the order they are paid, not placed
On the product page of the item there is a section where you can sign up for notifications on our stock status of that particular breed(s) you are interested in. This a great option for stock notification when you are ready to order. We also offer a newsletter, Facebook Page and Instagram account where we regularly post updates!
We require appointments for all fowl pickups. Please don’t just show up, we might not be able to accommodate you. For Biosecurity there will be no visitors allowed on the farm premises where the birds are fenced or breeding. We have signage indicating this and fencing, please don’t go past this area. It is for the birds and your safety. However you are welcome to look around at all the birds prior to selection, it is quite a site to see! Selecting farm pickup at checkout is free of charge. DUE TO COVID-19 our pickups are a lot stricter, please see our blog article on this.
Our Ayam Cemani breeding stock were selected from many Ayam Cemani chickens for their exceptionally black features and we follow the proposed standard of perfection. However, not all Ayam Cemani offspring grow up to be solid black, even with solid black looking parents. We cannot guarantee the distribution of black pigment in the offspring you receive as each chick will turn out different. We are constantly working on our breeding program here. Our birds are very popular so stock does fluctuate. Be prepared to wait for your bird, they are generally backordered. We will do our best to fill in a timely manner.
We take all forms of payment including: Checks, PayPal, Credit Card and Cash for in person pickups and Money Orders. We also include several deposit and payment plan options.