Email Name on Order USPS Tracking Number Day of tracking from usps tracking Address on Order Orders Number Phone Number What date did you receive your shipment? What type of loss are you reporting? Damaged BoxBroken EggsLate ArrivalBird(s) Dead On ArrivalHow many items were damaged? Items needed to process 1) “Sales Receipt” from payment issuer (Not sugar Feather Farm Order) PDF File Recommended Depending on client, try to print it if on email. An Option to save to pdf should show up. Other options arejpg, jpeg, png and heic. 2 File Max2)Damaged box requires picture of it, damaged eggs require picture of it, dead bird(s) picture of it 3)Photos of damaged box area and contents, damaged eggs and/or perished bird(s) inside Check out How to Upload to Imgur (Doesn't open new tab)Imgur Link of damaged file uploadedPlease add any additional information you want us to know.