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Cancellations

Any orders that are canceled within one week of purchase will qualify for a full refund from Sugar Feather Farm minus a $5 credit card processing fee.

If you choose to cancel your order, you can decide to receive store credit (excluding shipping cost) or 30% re-stocking fee. If you need to cancel your order, please email us the reason for your cancellation and your order number, please don’t cancel over text or chat. We can take certain situations on a case-by-case basis. We work really hard to take care of all our birds and this takes lots of labor and love. Our farm is our livelihood.  In the event that Sugar Feather Farm can’t fill an order, we reserve the right to cancel an order, and a refund will then be issued with explanation.

See example below:

$100 of orders

$25 shipping

Option A:

you will get $95 out of $125 ($100 Orders-%30 Stocking Fee=$70 + $25 Shipping= $95)

Option B

$100 is turned to store credit with $25 given back to you

Cancellations Prior to Shipment: Any orders cancelled 1-2 weeks before shipment will not be refunded no exceptions.

In case a customer has a deposit and wants credit on the site, the customer can substitute deposit for credits.

See full policy page here
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