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Deposits

2

Paying Late Deposits
Explaining Deposits

Emails

7

Processing Email
High Demand Email
Turkey
Chicks Processing
Ducks and Geese Processing
Hatching Eggs Processing
Fully Feathered Processing

Product Status

23

Status Updates
Spring 2022
Refunded
Ready To Ship (3rd Step)
Ready (2nd Step)
Processing Paid Deposit (1b Step for deposits)
Processing (1st Step)
Pending Payment
On Hold
Farm Pickup (2 Step for Locals)
Failed
Completed (Last Step)
Closed
Cancelled
Abandoned
Your Order is Almost Ready! – Order Update
Almost Ready for Farm Pickup!
Made an Appointment
Shipping for Fall
Shipping for Summer
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Delivery Complete or On It’s Way
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Getting Started

3

How We Are Different
How to Order on Site
How To Do an appointment

Other

2

Estimate Calculator
How to cancel

General Questions

11

How will I know the status of my order or when it is ready?
Where are you located and how do I contact you?
Can I create an account?
What is the difference between fully feathered a pullet and a hen?
Will the post office deliver our chicks to us at our home or do we need to go to the post office to pick them up?
Do you sex your birds? Can you tell me if they are male or female?
Can you tell me if my duckling, turkey, quail or guinea is male or female?
Do you have any adult hens or ducks for sale?
Why are your prices higher than a hatchery or my local feed store?
Is my breed I ordered in higher demand?
Are your birds show and breeder quality?

Status Questions

5

How long do quail take to process?
How long does fully feathered take to process?
How long does babies take to process?
How long does egg orders take to process?
How long do ducks take to process?

Health

9

Are you NPIP certified or What is your NPIP number?
What is pasty butt in chicks?
What feed should I get for my fowl?
What supplies do I need to have ready before my fowl arrive?
Why are my babies dying?
Can you tell me what type of fowl I received?
Why vaccinate for Marek’s Disease?
Do you vaccinate your birds?
How do you raise healthy birds?

Shipping

13

Do you guarantee live arrivals for birds bought from you?
My items are scheduled to ship today but I have not received an email
I did not receive an order ready to ship email or text message
I was notified my order was changed during shipping
Tracking Information
How about Hawaii and Alaska?
Can you ship your products to Canada?
Do you ship through FedEx or UPS?
Cost of your shipping? Why do they vary?
What days are fowl and hatching eggs shipped typically?
How do you ship your fowl?
Do customers pay for shipping?
Can we have our birds shipped or can we pick up?

Order Information

16

Do you offer newborn babies?
When is the best time to order chicks?
Can you match the price another website farm has?
Do you offer a catalog?
Why is there a limit on some birds?
Why don’t I see a shipping date on my cart?
Can I adjust my order after it has been placed?
Do you sell hatching eggs?
Are there breed minimums?
What are your minimums for orders?
Can I make changes to my order or add more birds to my order?
How far in advance should I book my order?
Can I receive parts of my order if it is ready?
Can I get my fowl right after I place my order?
When will my order be ready?
What does out of stock, preorder, in stock, and backorder mean?

Policies

25

Live Arrivals
Consultation
SMS Policy
Shipping Estimate
Shipping Information Policy
Shipping Policy
Abandon Policy
Gift Certificate
Store Credit
Sexing Birds
Payments
High Demand Breeds
Ayam Cemani
Farm Pickups and Visits
Zip Customer Agreement
Waiting List (without deposit)
Deposit Policy
Fowl Quality
Insurance and Guarantee
Babies
Hatching Eggs
Feed
Returns and Refunds
Cancellations
Ship and Fill Dates

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Turkey
Chicks Processing
Ducks and Geese Processing
Hatching Eggs Processing
Fully Feathered Processing

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Member of The Following Orgs.

National Poultry Improvement Plan
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Vermont Beekeepers Association
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Ayam Cemani Breeders Association
American Pastured Poultry Producers Association
The Marans Club

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Sugar Feather Farm LLC

1671 Chandler Rd, West Berlin, VT 05663

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